Refund policy

Return, Refund, and Replacement Policy

All sales are final. DNA Bright does not generally accept returns or provide refunds except in the limited circumstances described below.

Buyer’s Remorse and Change of Mind

We do not accept returns or issue refunds for:

  • Buyer’s remorse

  • Change of mind

  • Accidental purchases

  • Personal preference

  • Dissatisfaction unrelated to a defect, damage, or fulfillment error

  • Products that have been opened, used, or unsealed

In limited circumstances, a return or exchange may be considered at our sole discretion. If approved, the customer will be responsible for all shipping, handling, customs, and other related costs.

Approval of a return or exchange request is not guaranteed. Do not send any product back without first receiving written authorization and return instructions from DNA Bright.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it is delivered.

If a product arrives damaged, defective, or different from the product you ordered, you must report the issue within 30 days of receiving the order.

To submit a claim, contact support@dnabright.com and provide:

  • Your order number

  • A clear photograph or video showing the issue

  • A photograph of the product packaging and shipping label

  • A brief explanation of the damage, defect, or incorrect item

We will review the information provided and may request additional evidence.

If the issue is confirmed, DNA Bright may, at its discretion, provide:

  • A replacement product;

  • A refund to the original payment method; or

  • Another appropriate resolution.

Submitting a claim does not automatically guarantee a refund or replacement.

Please keep the product, original packaging, and shipping materials until your claim has been fully reviewed. Do not return or discard the product unless instructed to do so.

Incorrect Addresses and Delivery Issues

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Refunds, replacements, and reshipments will not be provided for orders affected by:

  • An incorrect or incomplete address supplied by the customer

  • A package delivered to the address entered during checkout

  • A package refused by the recipient

  • An unclaimed or uncollected package

  • Missed delivery attempts caused by the recipient

  • Failure to collect a package from a carrier or pickup location

  • Theft or loss occurring after confirmed delivery

If an undelivered package is returned to us, reshipment may be offered at our discretion. The customer will be responsible for any additional shipping, handling, customs, or carrier charges.

Customs, Duties, and International Orders

Customers are responsible for any customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

Refunds, replacements, and reshipments will not be provided when an order is:

  • Rejected by customs

  • Refused by the recipient

  • Abandoned at customs

  • Unclaimed

  • Delayed because required customs information was not provided

  • Returned because customs duties, taxes, or fees were not paid

International shipping charges, customs fees, duties, and taxes are non-refundable.

Non-Returnable Products

For health, hygiene, and safety reasons, beauty, skincare, haircare, supplements, powders, cosmetics, personal-care products, and other consumable products cannot be returned after delivery unless they arrive damaged, defective, or incorrect.

We also do not accept returns or provide refunds for:

  • Opened, used, or unsealed products

  • Sale, clearance, or final-sale products

  • Gift cards

  • Personalized or custom products

  • Perishable products

  • Products damaged through misuse, improper storage, or failure to follow product instructions

Refund Processing

When a refund is approved, it will be issued to the original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping charges, customs fees, taxes, and handling costs are non-refundable unless otherwise required by applicable law.

If more than 15 business days have passed since you were notified that your refund was approved, contact support@dnabright.com.

Contact Us

For questions or to report a damaged, defective, or incorrect product, contact:

Email: support@dnabright.com

Please include your order number in all correspondence.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.